Refund policy

Return & Refund Policy

At Fish N Chicks Co., we want you to love what you ordered. If there is a problem with your order, we want the opportunity to make it right.

Returns & Exchanges

Please contact us within 14 days of delivery if you need to request a return or exchange.

To be eligible, items must be unworn, unwashed, unaltered, and in resellable condition.

We do not accept returns or exchanges simply because of a change of mind or because you no longer like the item.

Size Exchanges

Ordered the wrong size? We understand—it happens! We accept exchanges for a different size of the same item, subject to availability.

If the incorrect size was selected when the order was placed, the customer is responsible for return shipping costs.

Damaged, Defective, or Incorrect Items

If your item arrives damaged or defective, or if Fish N Chicks Co. made an error with your order, please contact us with your order information and photos of the issue.

We will work with you to make it right. If a return is required because of an error on our part, Fish N Chicks Co. will cover the return shipping cost.

Personalized & Custom Items

Items personalized with a name or other customer-requested customization cannot be returned or exchanged, because these items cannot be resold.

However, if a personalized or custom item arrives damaged, defective, or was made incorrectly due to an error by Fish N Chicks Co., please contact us and we will make it right.

Before Sending a Return

Please contact Fish N Chicks Co. before mailing any item back. Returns sent without prior approval may not be accepted.

Once an approved return is received and inspected, we will process the applicable refund or exchange.