Shipping policy

Shipping Policy

Processing Times

Fish N Chicks Co. is a small business, and many of our items are made to order just for you. Please allow approximately 7–10 business days for your order to be prepared before shipment.

We order our apparel in small batches, then each item is individually decorated, inspected, and prepared by Fish N Chicks Co. Once your order is complete, it will be packaged and shipped as quickly as possible.

Please note that processing time is separate from shipping/transit time.

Shipping & Tracking

Once your order has shipped, you will receive tracking information using the email address provided with your order. Carrier delivery times are estimates and may vary due to weather, holidays, carrier delays, or other circumstances outside of our control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order.

If you notice an error in your shipping address, please contact us as soon as possible at Hello@fishnchicksco.com. We will do our best to correct the address if the order has not yet shipped.

Lost, Delayed, or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photos of the package and item so we can help resolve the issue.

If tracking shows that your package is delayed or lost in transit, please contact us and we will help you determine the appropriate next steps with the shipping carrier.

Returns & Exchanges

For information regarding returns, damaged items, and size exchanges, please see our Return & Refund Policy.

Questions about your order or shipping can be sent to Hello@fishnchicksco.com.